Based in San Diego, California. Available nationwide.
Since 2011
The web does not just connect machines, it connects people.
Connectivity is our goal. Our commitment to our clients drives our passion to deliver the best services to our community. With a foundation in best practices and ethics, we make the vision for your business possible.
Jeff Shaffer
CEO
11 Years Establishing Positive Online Reputations
Every customer interaction is a marketing opportunity to grow your business. So many people rely on word-of-mouth when starting a new service. With the internet being the fastest way to find a new service, online reviews are essential to business growth. Expert Reputation notices this importance and minimizes the risk of having a poor reputation on the web through our easy-to-use services.
Our Values
Innovation
Impact
Integrity
Customer Success
Trust
Meet our Customer Success Experts
Lainey Audet
Business Development Manager
Lainey is Expert Reputation’s Business Development Manager. She has been with the company since January 2020 and has created a relationship-based team focusing on client priorities. One of her favorite things about being on the Customer Success team is problem-solving.
Rachael has been with the company since her college years in 2019 and is our sole team member in Los Angeles. She started with account management and now manages our development team to improve our client’s user experience.
Fun fact – Rachael’s favorite things to photograph are flowers and trees.
Rachel Norton
Account Manager
Isabella Manning
Account Manager
Bella began working with Expert Reputation as our Customer Success Intern in March 2022 and came on full-time as an Account Manager shortly after in June 2022. She is a recent graduate from the University of San Diego where she earned her B.B.A in Business Economics and Data Analytics. Overall, she has loved her time here at Expert Reputation and is looking forward to growing with the company!
Our Story
Expert Reputation was the first company to pioneer online review management specifically for doctors. Started in 2011, we realized how much of an impact our services have for the healthcare industry.
As the company grew, we’ve expanded to other markets, allowing us to optimize the online presence of many businesses and create stronger relationships with their customers. Today we help thousands of professionals and their customers to find their best experience possible.
Headquartered in San Diego, Expert Reputation has established a highly personalized and efficient service. But we do not stop there, we are ever evolving. We do not settle for mediocracy but strive to exceed greatness.